Resume Elizabeth Thrutchley
First Name : Elizabeth
Last Name : Thrutchley
Email : ethrutch@yahoo.com
City : Overland Park
State : KS
Industry : Admin / Office
Elizabeth Thrutchley
12622 W 104th Ter
Overland Park, KS 66215
Tel: (913)378-5009
Email: ethrutch@yahoo.com
OBJECTIVE
Position with a growing organization where I can expand my skill set and contribute to the success of the company.
EXPERIENCE
Senior Support Center Analyst, Zurich Insurance Company;
Overland Park, KS 2007-Present
ssisted in troubleshooting technical issues related to the launch of Zurich?s nationwide RateTrack program.
Acted as a liaison between Zurich internal Account Executives and external customers in order to help maintain a positive working relationship as well as resolve technical issues.
Implemented new strategies and procedures for troubleshooting technical issues between Zurich external customers and a third party client for speedy resolution.
esolved complex and controversial issues dealing with customer accounts
Office Manager, E3 Technology Design;
Kansas City, MO 2004-2007
Created a computerized customer database and maintained electronic records management system for all incoming and outgoing correspondence.
Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.
Prepared invoices, reports, memos, and other documents using word processing, spreadsheet, database, and/or presentation software.
Customer Service Representative, Sprint;
Overland Park, KS 2001-2004
Provided a high level of customer service based on outstanding communication and interpersonal skills.
Assisted customer with billing inquiries, and questions regarding Sprint products and services within a call center environment.
Managed a high-volume workload within a deadline driven department.
EDUCATION
Johnson County Community College; Overland Park, KS 2009 to present
Currently working towards a certificate in Adobe Graphic Design
SKILLS
Excellent written and verbal communication skills, with an eye for detail.
Demonstrated ability to handle several tasks at once.
Knowledge of Windows operating systems, including MS Office products.
General Office Skills
Excellent customer service skills
I am self-motivated, detail-oriented and customer friendly
Last Name : Thrutchley
Email : ethrutch@yahoo.com
City : Overland Park
State : KS
Industry : Admin / Office
Elizabeth Thrutchley
12622 W 104th Ter
Overland Park, KS 66215
Tel: (913)378-5009
Email: ethrutch@yahoo.com
OBJECTIVE
Position with a growing organization where I can expand my skill set and contribute to the success of the company.
EXPERIENCE
Senior Support Center Analyst, Zurich Insurance Company;
Overland Park, KS 2007-Present
ssisted in troubleshooting technical issues related to the launch of Zurich?s nationwide RateTrack program.
Acted as a liaison between Zurich internal Account Executives and external customers in order to help maintain a positive working relationship as well as resolve technical issues.
Implemented new strategies and procedures for troubleshooting technical issues between Zurich external customers and a third party client for speedy resolution.
esolved complex and controversial issues dealing with customer accounts
Office Manager, E3 Technology Design;
Kansas City, MO 2004-2007
Created a computerized customer database and maintained electronic records management system for all incoming and outgoing correspondence.
Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints.
Prepared invoices, reports, memos, and other documents using word processing, spreadsheet, database, and/or presentation software.
Customer Service Representative, Sprint;
Overland Park, KS 2001-2004
Provided a high level of customer service based on outstanding communication and interpersonal skills.
Assisted customer with billing inquiries, and questions regarding Sprint products and services within a call center environment.
Managed a high-volume workload within a deadline driven department.
EDUCATION
Johnson County Community College; Overland Park, KS 2009 to present
Currently working towards a certificate in Adobe Graphic Design
SKILLS
Excellent written and verbal communication skills, with an eye for detail.
Demonstrated ability to handle several tasks at once.
Knowledge of Windows operating systems, including MS Office products.
General Office Skills
Excellent customer service skills
I am self-motivated, detail-oriented and customer friendly